FAQ (Frequently Asked Questions)

Look for a simple answer to all your doubts. Frequently Asked Questions and Answers for KaleStore.it

How can I create an Order on Kalestore.it?

To proceed with an online order, it will be sufficient:

  • add to the cart all the products you intend to purchase;
  • enter information on the shipping address;
  • proceed to payment.
It is not mandatory to create an account to finalize a purchase order, but it is strongly recommended because it can be useful to keep track of the history of your orders and to take advantage of the discounts that KaleStore.it makes available to its customers registered on the site and the Newsletter. .

If you want to feel safer for large orders, you can request assistance from one of our operators, via Messenger or WhatsApp, and you will be guided step-by-step throughout the purchase process. 

What payment methods do you accept on the KaleStore.it website?

On our website you can pay for orders with the best and safest methods available online:

  • Credit card;
  • Postepay;  
  • PayPal;  
  • Apple P ay;  
  • Google pay;
  • Klarna;
  • Cash on delivery;

If you need to receive an invoice, contact us with one of the methods you prefer ( whatsapp , messenger , email ) and communicate your billing address to our operator.

What are the average delivery times for an order?

All orders placed on KaleStore.it are processed within 2 days from the date of purchase. As soon as the goods leave our warehouse, you will receive an email with the link for tracking the shipment. We ship all over Italy with Express Courier and therefore the products you purchase will be directly to your home in 24/48 hours .  

How does the return procedure work on KaleStore.it?

KaleStore.it offers the possibility to return a product free of charge within 30 days from the date of purchase. Returned items must be intact, unused and, for footwear, with their original intact packaging. From your account, simply access the returns section, indicate the order number and the ZIP code (where the item was shipped) and select the item or items to be returned. The system will automatically generate a return label, which you will have to affix on the package, delivering it to the Post Office or to the nearest post office. You can also contact us in case you need the courier to collect the products on a predetermined day and directly to your home.

As soon as we will receive the returned goods, after a quick check of the integrity of the products, we will proceed with the refund according to the method you selected, if the purchase was made on delivery, the customer is required to provide an iban on which the amount of the made.