Returns
Start the return process
Dear Customer, by clicking on "start the return procedure" you can begin the return procedure for your order.
Returns are free within 30 days of receiving the goods. Returned items must be returned intact and, where possible, in the original packaging.
Enter the email address used for the order and log in to your account where you can select the items to return.
We will verify within 24 hours that your return is compliant and attach a prepaid return label to the file.
Attach this label and deliver the return package to your nearest Post Office.
As soon as we receive the returned goods, you will be refunded according to the method chosen.
If you have returned an order purchased cash on delivery, we will issue a voucher to be used at our store on the day the product returns to our premises or you can provide an IBAN to request a refund.
Nothing simpler and, for any doubt or need, do not hesitate to contact us!
KaleStore.it